Assistant Manager, Guest Relations ACCOR

We are seeking an enthusiastic and customer-oriented Assistant Manager, Guest Relations to join our team in Cairo, Egypt. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations department in delivering top-notch service.

• Assist in managing daily operations of the Guest Relations department
• Oversee and coordinate guest services, including check-ins, check-outs, and special requests
• Train and mentor Guest Relations staff to maintain high service standards
• Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
• Collaborate with other departments to enhance overall guest satisfaction
• Implement and maintain guest feedback systems to continuously improve service quality
• Assist in developing and implementing guest relations policies and procedures
• Monitor and analyze guest satisfaction metrics, providing regular reports to management
• Ensure compliance with hotel standards and local regulations
• Participate in departmental meetings and contribute to strategic planning initiatives

• 2-3 years of experience in guest relations or a similar customer service role
• Previous experience in a supervisory or leadership position preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and conflict resolution skills
• Proven customer service expertise with a focus on guest satisfaction
• Effective time management and organizational skills
• Proficiency in Microsoft Office suite and knowledge of hospitality management systems
• Understanding of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus
• Adaptability to the dynamic hospitality environment in Cairo