Assistant Front Office Manager ACCOR

• Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
• Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
• Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
• Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with the F.O Mgr.
• Ensures adherence to company and hotel policies by all departmental employees.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
• efficiently followed and monitored so as to ensure maximum comfort levels.
• Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
• Ensures adherence to all statutory requirements by the Front Office.
• Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
• Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
• Conduct Briefing Sessions regularly.
• Familiarity with all Front Desk and Cashiering functions.
• Responsibility towards guest ledger, long stays guests and pay masters.
• Greet and welcome VIP guests upon their arrival and escort them to their rooms.
• Identifies training needs, plans activities and oversees their implementations for all FO sections.

• Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

University Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.