Assistant Front Office Manager ACCOR

Employer Active

Posted 7 hrs ago

Experience

2 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.

  • Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services
  • Supervise and train front office staff to maintain high standards of customer service
  • Collaborate with other departments to address guest inquiries, requests, and complaints promptly
  • Oversee the preparation and accuracy of daily reports, schedules, and budgets
  • Implement and maintain front office policies and procedures
  • Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
  • Handle VIP guests personally, ensuring their needs are met and expectations are exceeded
  • Manage and resolve complex guest issues and escalations
  • Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency
  • Ensure compliance with hotel safety and security procedures
  • Participate in revenue management initiatives and upselling opportunities

Desired Candidate Profile

Degree or Diploma in Hospitality Management preferred

  • Minimum of 2 years of managerial experience in a similar front office position
  • Fluency in English; additional language skills are a plus
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with experience in team management and training
  • Exceptional customer service orientation with a passion for creating memorable guest experiences
  • Proficiency in hotel property management systems, preferably Micros-Opera
  • Advanced problem-solving and decision-making skills
  • Ability to multitask, prioritize, and work efficiently under pressure
  • Detail-oriented with strong organizational and time management skills
  • Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
  • Knowledge of hotel operations, revenue management, and industry trends
  • Experience with hotel loyalty programs is an advantage
  • Flexibility to work varying shifts, including weekends and holidays
  • Basic first aid certification is preferred

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Assistant Front Office Manager

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ACCOR

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise._x000D_

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services._x000D_

Our Brands include:_x000D_

-Raffles_x000D_ -Fairmont_x000D_ -Sofitel_x000D_ -MGallery_x000D_ -Grand Mercure_x000D_ -Pullman_x000D_ -Swissôtel_x000D_ -Novotel_x000D_ -Suite Novotel_x000D_ -Mercure_x000D_ -Thalassa sea & spa_x000D_ -Adagio_x000D_ -ibis_x000D_ -ibis Styles_x000D_ -ibis budget_x000D_ -HotelF1_x000D_

Read More

https://careers.accor.com/global/en/job/assistant-front-office-manager-tamayyaz-in-alula-saudi-arabia-jid-70505