Assistant Director of Sales RIXOS

The Job description includes but not limited to the below:

• Conduct site visits, FAM trips, sales trips as required based on business requirements and pro-active targets.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximise sales at all times and effectively forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
• Coach the Sales team to always ensure that quality services and products are delivered to customers.
• Lead the Sales team to achieve departmental goals.
• Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
• Conscientiously perform assigned tasks and special tasks.

• University degree.
• Strong understanding of the sales segment
• 5 years or above hotel sales and related experience (preferably in a resort).
• Fluent English is a must
• Good communication, organisation and presentation skills.
• Able to work under strong pressure.
• Understand international customers and have strong market analysis ability.
• Able to lead by example.