Job Description

Roles & Responsibilities

Job Summary

Ensuring that the Restaurants Bar section, Bar is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests expectations at all times.

Essential Duties and Responsibilities

Guest Satisfaction

Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture, and brand standard.
Ensures that associates also provide excellent service to associates in other divisions as appropriate.
Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
Maintains positive guest and associate interactions with good working relationships.
Implements agreed upon beverage policy and procedures throughout the property.

Finance / Administration

Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager.
Learn and have knowledge about the restaurant's/bar direct competitors (benchmarking).
Assist the Bar Manager to achieve the monthly and annual KPO target and the outlet s revenue.

Operations

To have a full working knowledge of the bar floor plan / layout and all F&B offers.
To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages.
To have a full knowledge of bar OS&E and drinks garnishes.
To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices.
Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
Manage Micros, Open Table, Knowcross & all other systems as required.
Establish excellent rapport with guests in a professional manner.
Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts.
Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming.
Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
Build a personal profile as the managerial face of the bar.
Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in-house database.
Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
Mentor associates as assigned to you, following all correct training procedures and standards.
Monitor associate development on the floor identifying training needs and any areas of concern.
To ensure all associate are developing within the departmental training program.
To ensure effective communication throughout the restaurant at all times.
To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Bar Manager.
Prepare weekly schedules with the Bar Manager according to T&C directives and workforce forecasts. Adjust schedules during the week to meet demands.
Organizing monthly team meeting and Daily Calling every day with Bar Manager
Ensure all bar closing tasks are completed before the bar team leaves the restaurant.
Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented.
Monitor bar maintenance and report any issues and repairs that may need to be carried out.
Participate as needed in the interviewing and hiring of bar team members.

Assistant Bar Manager Rosewood Hotels and Resorts

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