WPS & Digital Back Office Operations Officer
Confidential Company
Multiple VacanciesEmployer Active
Posted 40 min ago
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Education
Any Graduation
Nationality
Any Arab National
Gender
Male
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
1. WPS Processing & Transaction Handling
- Process and validate WPS (Wage Protection System) salary files, ensuring accuracy and compliance with QCB regulations.
- Upload, monitor, and manage SIF files through the bank's WPS system.
- Handle transaction queue processing, salary file rejections, and exception cases.
- Coordinate with internal teams to ensure timely execution of all WPS-related activities.
2. Digital Back Office Operations
- Process digital banking transactions, requests, and system-generated tasks.
- Validate customer instructions and ensure adherence to internal controls.
- Monitor digital queues (online banking, mobile banking, e-channels) and resolve pending transactions within SLAs.
- Support digital product enhancements and process improvements.
3. Reconciliation, Reporting & Controls
- Perform daily reconciliation for WPS transactions, digital channels, and back-office tasks.
- Identify discrepancies, investigate root causes, and coordinate with stakeholders for resolution.
- Prepare daily, weekly, and monthly MIS reports for management review.
- Maintain documentation accuracy and comply with internal audit and regulatory requirements.
4. Compliance & Risk Management
- Ensure all activities adhere to QCB guidelines, AML policies, internal procedures, and Sharia compliance where applicable.
- Report suspicious or unusual activities as per AML guidelines.
- Maintain clean desk policy and follow operational risk frameworks.
5. Cross-functional Coordination & Support
- Liaise with IT, compliance, branch operations, and customer service teams for issue resolution.
- Participate in UAT (User Acceptance Testing) for system changes or enhancements.
- Support automation initiatives aimed at reducing manual processes and improving efficiency.
Desired Candidate Profile
Experience & Expertise:
- 1–3 years of experience in banking operations, back-office processing, WPS handling, or digital banking operations.
- Strong understanding of WPS workflow, SIF file structure, digital channels, and transaction processing.
- Experience in reconciliation, AML checks, queue management, or compliance operations is a plus.
- Familiarity with banking systems, core banking platforms, or digital channels preferred.
- Strong MS Excel skills (VLOOKUP, Pivot Tables, reporting).
Skills & Competencies:
- High accuracy, attention to detail, and ability to work under tight SLAs.
- Analytical mindset with strong problem-solving skills.
- Excellent communication in English; Arabic is an advantage.
- Team player, adaptable, and comfortable in fast-paced environments.
Education:
- Bachelor’s degree in Business, Accounting, Finance, Banking, or related field.
- Certifications in banking operations, compliance, or digital banking are an added advantage.
Employment Type
- Full Time
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Finance
- Treasury
Keywords
- Digital Back Office Manager
- WPS Processing
- Financial Reporting
- Payment Processing Officer
- Banking Operations
- Payroll & Compliance Officer
- Operations Support Specialist
- WPS & Compliance Coordinator
- Payroll Administration
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Confidential Company