Workshop Team Leader - Automotive

AL-Mansour Automotive

Job Responsibilities

• Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
• Provide advanced product/service information and respond to complex customer questions about the product/service.
• Provide fault isolation and resolution to limit and address issues promptly.
• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Carry out relatively simple testing and quality assurance tasks.
• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
• Develop own capabilities by participating in assessment and development planning activities Including formal & informal training & coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
• Respond to personal objectives and use performance management systems to improve personal performance.
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.