Workforce Analyst (PowerBI and SQL required)

LxT

We are hiring a Workforce Analyst who will be analyzing workforce metrics, forecasting staffing needs, ensuring optimal scheduling to meet business objectives, and develop BI dashboards and reports. This role demands a strategic thinker with a strong analytical background and excellent communication skills.

Key Responsibilities:

• Analyze and interpret workforce data to identify trends and provide actionable insights.
• Develop and maintain accurate forecasting models to predict volumes, handle times, and staffing requirements.
• Create and manage employee schedules to ensure adequate coverage and adherence to service level agreements (SLAs).
• Monitor real-time performance and adjust staffing plans as needed to maintain operational efficiency.
• Create, develop and maintain SQL and Power BI dashboards.
• Collaborate with Secure Facility Operations and Operational Excellence teams to optimize workforce utilization.
• Prepare and present regular reports on workforce performance, including productivity, attendance, and adherence metrics.
• Assist in the development and implementation of workforce management tools and technologies.
• Ensure compliance with labor laws and organizational policies related to scheduling and staffing.

Qualifications:

• Bachelor s degree in business administration, Statistics, Human Resources, or related field.
• Minimum of 4 years of experience as a Workforce Analyst in the BPO industry.
• Excellent in advanced data analysis tools and techniques (e.g., SQL, Power BI, Tableau)
• Professional experience in power Bi Dashboards creation.
• Proficiency in MS Office Suite.
• Certification in workforce management (e.g., CWPP, CWPM) is a plus.
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent organizational and time management skills.
• Effective communication and interpersonal skills.
• Fluency in written & spoken English is a must.
• Ability to work under pressure and adapt to changing business needs.
• Detailed-oriented with a strong commitment to accuracy