Wfm Jobs in Egypt

• 1 - 5 Years
• Cairo - Egypt

The role involves statistical analysis, KPI monitoring, and reporting to enhance operational performance, requiring strong analytical skills and proficiency in statistical tools.

• 2 - 6 Years
• Egypt - Egypt

The Workforce Management Coordinator monitors contact center performance, adjusts staffing, analyzes metrics, and collaborates with teams to improve service levels.

• 3 - 5 Years
• Egypt - Egypt

Responsible for monitoring contact center performance, analyzing data, managing schedules, and providing insights to improve efficiency and service levels.

• 1 - 4 Years
• Cairo - Egypt

Monitor real-time performance across channels, optimize resource usage, generate performance reports, and support continuous process improvement in a dynamic environment.

• 2 - 4 Years
• Cairo - Egypt

The Real Time Analyst monitors service levels, manages queues, reports performance, and communicates deviations to ensure effective workforce management.

• 1 - 4 Years
• Cairo - Egypt

The role involves leading real-time analysts to optimize contact center performance, analyze data trends, and ensure adherence to service level agreements.

• 1 - 3 Years
• Cairo - Egypt

Lead and motivate a sales team to achieve targets, monitor performance, provide coaching, and ensure compliance with quality standards.

• 1 - 5 Years
• Cairo - Egypt

Promote teamwork and communication, monitor performance and staffing, coach customer service representatives, and maintain operational objectives with a university diploma or Ba...

• 4 - 6 Years
• Cairo - Egypt

Analyze workforce metrics, develop forecasting models, create Power BI dashboards, and ensure optimal scheduling while demonstrating strong analytical and communication skills.

• 1 - 4 Years
• Cairo - Egypt

Monitor contact center performance, optimize workforce allocation, analyze trends, and support process implementation with strong analytical and communication skills.