Waterpark Operations Supervisor Hilton Hotels

As a Waterpark Operations Supervisor, you are responsible for smooth and efficient delivery of great experience for all guests who visit the water park. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending and coordinating on-going training and maintaining essential swimming, lifeguarding, and basic life support skills. The position also ensures the inspection and maintaining facility cleanliness and provide excellent customer service.

What will I be doing?

As a Waterpark Operations Supervisor, you are responsible for smooth and efficient delivery of great experience for all guests who visit the water park. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending and coordinating on-going training and maintaining essential swimming, lifeguarding, and basic life support skills. The position also ensures the inspection and maintaining facility cleanliness and provide excellent customer service.

• Manages a team of front-line team members to include their, on the job training, daily attendance, grooming, coaching, appraisals and personal development plans

• Schedule, break and if required rotate team members fairly in order to ensure position coverage, increased productivity as well as maintaining team members well-being

• Ensure that all safety rules and procedures are being adhered to at all times

• Ensure that policies, procedures and performance standards that are in place in the department are being adhered to

• Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision

• Ensure a clean and safe operating environment and raise any defects to their managers attention
• Manage guest requests in a timely and efficient manner
• Assign and delegate tasks as required and follow-up

• Perform pre-operational inspections of rides, slides and attractions and communicate any items of note

• Conduct safety audits daily and record results as directed

• Coach and discipline team members in a fair and consistent manner in order to motivate and improve performance

• Follow all manufacturer guidelines and SOPs regarding ride dispatch and Guest safety
• Ensure all departmental checklists (i.e. opening and closing checklists) are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately
• Deal with any internal or external customer requests and issues that are beyond the scope of their front line team members