Ward Attender NMC Healthcare

Job Description

Assist in the delivery of patient care as directed by the registered nurse. Contribute to the general environment of the hospital and the well-being of the patient, families and team members as a member of the nursing team.

Responsibilities

• Assist in patient with non-medical care and other ward-related duties as directed by and under supervision of the nurse.
• Respond quickly to patient’s or their family’s request for assistance; keeping in mind that patient safety and satisfaction come first.
• Attend the call bell in the department or to any other alarm in patient’s room and report to the nurse accordingly.
• Conduct hourly patient rounding following up on patient comfort and any assistance needed.
• Will receive non-clinical responsibilities each shift from the nurse.
• Assist the nurse with patient’s hygiene, elimination, mobility, physical comfort, eating, and drinking needs while observing and reporting any specific changes to the licensed nurse.
• Clean the trolleys used before and after patient care and replace all consumables used.
• Assist the nurses to obtain patient’s height and weight measurement.
• Effectively assist the nurses in maintaining patient’s elimination.
• Know hospital’s approved disinfectants and their indications for usage in their department.
• Clean biomedical equipment in accordance with NMC RH Khalifa City policy.
• Assist in the maintenance of cleanliness in all areas including patient’s room and the nursing station; ensuring that surfaces, computers, phones, etc. are cleaned daily and regularly throughout the shift.
• Collaborate with the housekeeping team to maintain the cleanliness of the department and the kids' play area.
• Check at the beginning of the shift the hand sanitizers and inform housekeeping when they need to be replaced.
• Liaise with nurses and patients in the OPD setting to support patient satisfaction, provide updates on bed availability and waiting times.
• Replace sharp containers when 2/3 filled or when expired per hospital policy.
• Ensure cleanliness of the soiled utility room and collaborate with the laundry department if hampers are full; maintain a record of linen (type and quantity).
• Collect clean linen from laundry.
• Assist in the maintenance of supply and storage areas; clean supply boxes per department routine or monthly during stock check.
• Maintain pantry cleanliness and collaborate with nurses and dietary team to remove unnecessary trays.
• Transport specimens to the laboratory.
• Comply with patient confidentiality as per hospital policy.
• Act as a messenger as required.
• Escort stable patients in wheelchairs or assist nurses with bed transport to/from Radiology or other departments, including to/from the operating theatre.
• Accompany discharged patients to the exit and assist them into their cars; maternity patients should be transported by wheelchair.
• Assist nursing staff in preparing/cleaning rooms for admission/discharge and ensure necessary supplies are provided.
• Report any lost or broken item/equipment to the nurse or in-charge when cleaning a discharged room.
• Ensure biomedical equipment is cleaned after discharge, returned in good condition, and plugged in.
• Arrange oxygen cylinders properly, ensure they are fixed in stands, and report empty cylinders to nurses.
• Check all department rooms daily and complete the daily environment checklist.
• Maintain a record for all borrowed items and follow up to ensure their return.
• Transport instruments to CSSD for sterilization and return sterilized items to their areas after nurse item count.
• Check monthly CSSD sets for expiry and report damaged packaging.
• Ensure department curtains are maintained, sent for washing as per hospital policy, and maintain a record. Ensure extra curtains are available.
• Collect general/stationery items from store and medications from pharmacy.
• Participate in scheduled educational activities.
• Comply with all OSH and infection control policies, standards, and procedures; cooperate with hospital management to meet requirements.
• Work according to documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Be familiar with patient safety goals related to daily activities.
• Notify nurses of OSH hazards, incidents, near misses, or concerns.
• Comply with waste management and transmission-based precaution policies.
• Work with nurses to complete departmental inventories.
• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
• Use appropriate personal protective equipment and safety systems.
• Perform other duties as assigned.