Waitress

Client of IPAMS Industrial Personnel and Management Services

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Qualifications:

• Fresh graduates are welcome to apply
  
• With experience in hotel and banquets is a plus
  
• With pleasing personality
  
• Good communication skills
  

Task Description: Customer Service:

• To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
  
• To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
  
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  

Operational:

• To be familiar with all food and beverage items on the outlet menu.
  
• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
  
• To take food and beverage orders from guests, up-selling wherever possible.
  
• To utilize the outlet point-of-sales system as prescribed
  
• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
  
• To serve food and beverages according to the standards established.
  
• To clear tables and remove dirty dishes to the dish area.
  
• To complete opening and closing duties as assigned.
  
• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
  
• To follow presentation guidelines as established by the Outlet Manager.
  
• To maintain the assigned station/ section in a clean and orderly manner at all times.
  
• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
  
• To work in a supportive and flexible manner with other associates and other departments, in a spirit of We work through Teams .
  
• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
  

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag.
  
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
  
• To maintain good working relationships with colleagues and all other departments.
  
• To read the hotel s Associate Handbook and have an understanding of and adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health, Safety and Environment.
  
• To comply with local legislation as required.
  
• To respond to any changes in the department as dictated by the needs of the hotel.
  
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/ areas if required, in order to meet business demands and guest service needs.
  
• To attend training sessions and meetings as and when required.
  

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