VP, Client Service Engineering First Abu Dhabi Bank FAB

Job Description

Roles & Responsibilities

Desired Candidate Profile

Proven leadership: Demonstrated experience in leading e2e client service engineering and transformation initiatives within a Financial Services and/or large multinational corporate institution.

Cross-functional Collaboration: Ability to collaborate effectively across departments. Skilled in aligning diverse perspectives (front line, digital, operations, etc.), fostering shared ownership, and driving integrated outcomes through collaboration and trust. Can engage several stakeholders to lead to common goals.

Analytical skills: Excellent analytical and problem-solving skills, with the ability to interpret and leverage data to drive opportunities for improvement and expedite decision-making.

Communication skills: Ability to convey key concepts, problem statements and opportunity cases to gain buy-in from stakeholders across the organization. Good communicator with very high awareness about stakeholder s standpoint, who can formulate messaging accordingly. Capable of building relationships and collaborating with stakeholders at and above his/her level.

Results-orientated and hands-on delivery: Track record to deliver tangible results in terms of improvement operation performance.

Team management: Proven competence around managing people and team(s), both on a BAU and temporary basis; in agile and conventional setups.

Banking & Technologic knowledge: Good understanding of banking segments, domain, product and operations knowledge (Corporate, Consumer), regulatory compliance, and industry trends. Proficiency in leveraging technology and digital solutions to enhance operations.

Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI and-or related fields are a plus.

Proven track record of leading successful transformation initiatives, driving process optimization, and delivering measurable results.

Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. MBA or advanced degree is a plus.

~ min 10-15 years of experience in Financial Services, external consultancy and with a substantial amount of experience in business transformation, strategic planning, process improvement or system automation with half or more being in executive and/or consulting roles.