Volunteer-Service Desk & End User Support

Sheikh Shakhbout Medical City

Employer Active

Posted 11 hrs ago

Experience

0 - 2 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

- Respond to user inquiries via phone, email, or our ticketing system.

- Assist with troubleshooting common technical issues.

- Log and track support requests using the service desk ticketing system.

- Provide basic instructions and support for software applications and tools.

- Collaborate with team members to escalate more complex issues when necessary.

- Maintain documentation and update knowledge base articles.

- Help create a welcoming and friendly environment for users.

- Ensure answer the calls come to 2424

- Assign the tickets in service des console on time without delay

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Volunteer-Service Desk & End User Support

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Sheikh Shakhbout Medical City

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

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https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1726