Virtual Assistant
Jobs for Humanity
Employer Active
Posted on 16 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
Ensure first call resolution through problems solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Lead fact-finding discussions to determine the best options for the customer.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
Actively listening and communicating with customers, as opposed to just reading the script.
Other duties may be assigned.
In case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week notice.
Responsibilities
Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
Ensure first call resolution through problems solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Lead fact-finding discussions to determine the best options for the customer.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
Actively listening and communicating with customers, as opposed to just reading the script.
Other duties may be assigned.
In case the applicant wants to leave the company, under any circumstance, the applicant is required to present HR with a 2-week notice.
Desired Candidate Profile
Candidates should be very reliable, have good attention to details, have excellent communication and computer skills, coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!!
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience.
Requirements
To apply to this position, the candidate's laptop must fit the required specs:
For windows users
- 8GB of RAM (minimum)
- Core i5 (4 core minimum)
- 2.00 GHz (minimum)
For iOS users
- 8GB of memory (minimum)
- Catalina Model / Big Sur Model / M1 chip
- 2.00 GHz (minimum)
For Headset
- A USB wired headset with visible microphone is required (no wireless or aux)
- Applicant will not be approved if AirPods or earphones are used instead of a headset
For Internet
- A wired LTE connection is required (router must be powered by a SIM card and wired to the laptop)
- Wi-Fi connection won't be sufficient
- Hot-spot won't be sufficient
Company Industry
- NGO
- Social Services
- Community Services
- Non-Profit
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Virtual Assistant
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Jobs for Humanity
Company Description Remote Call Center
https://jobs.smartrecruiters.com/JobsForHumanity/744000081988745-virtual-assistant-remote-work-