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Experience
5 - 10 Years
Job Location
Education
Diploma, Bachelor of Education, Bachelor of Arts
Nationality
Filipino
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Oversee and coordinate all villa operations, ensuring seamless guest experiences from arrival to departure.
- Manage and train villa staff, fostering a positive and efficient work environment focused on exceptional service.
- Maintain the villa's physical condition, including regular inspections and coordinating maintenance and repairs to uphold standards.
- Handle guest requests and complaints promptly and professionally, exceeding expectations and resolving issues effectively.
- Manage budgets and expenses related to villa operations, ensuring cost-effectiveness and financial accountability.
- Supervise inventory management and procurement of supplies, ensuring adequate stock levels and quality control.
- Implement and maintain security protocols and procedures to ensure the safety and privacy of guests and property.
- Develop and maintain relationships with vendors and suppliers, negotiating favorable terms and ensuring reliable service.
- Ensure compliance with all relevant health, safety, and legal regulations, maintaining a safe and compliant environment.
- Prepare reports on villa performance, guest feedback, and operational metrics, providing insights for continuous improvement.
Desired Candidate Profile
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Relevant certifications in hospitality or property management are advantageous.
- Minimum of 5 - 8 years of experience in luxury villa management or similar roles within the hospitality industry.
- Proven experience managing teams and delivering exceptional guest service.
- Strong understanding of villa operations, including maintenance, housekeeping, and guest relations.
- Excellent communication and interpersonal skills, with the ability to interact with guests and staff from diverse backgrounds.
- Exceptional problem-solving and decision-making abilities, with a proactive approach to challenges.
- Ability to manage budgets and control expenses effectively.
- Proficiency in relevant software and systems, such as property management software.
- Fluent in English, with proficiency in additional languages being highly desirable.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Shafa Al Nahdah Building Contracting LLC
Established in 1982 under the leadership of its founder and current chairman Mr. Abdoshamakh Nasser Alshebani. Focused on key competencies that lie in the disciplines of, supply of Ready-Mix Concrete, Design, Build Civil and Marine Construction.
Anaswara - HR
SHAFA Al Nahdah Building Contracting LLC, Port Rashid - Duba, Dubai, United Arab Emirates (UAE)
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