Vice President, Customer Solutions Center MasterCard

Key Responsibilities
Enable market strategy
Understands overall market strategy, industry trends, and customer needs for all segments in a given geography
Works with division/market president to prioritize opportunities
Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales
Meets customers to support important pitches and understand their needs
Monitor utilization of products and platforms by our customers and take actions accordingly
Leverage Mastercard capabilities to translate market strategy into solutions
Responsible for compiling of solutions to deliver meaningful value for MA customer base
Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires
Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources
o Identifies the right solutions architects, solution specialists and technical architects
o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity
o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.
o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions
Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance
Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography
Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs in collaboration with the relevant market heads
Enable knowledge and best practice sharing:
Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists
Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources
Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments
Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions

Required Skills
Strong understanding of industry trends and market intelligence
Good understanding of product technology and APIs
Good understanding of regionally relevant MA products, services, and solutions
Ability to link market developments to implications on MA products and services
Strong analytical and financial understanding
Proven ability to influence and motivate others to achieve objectives
High energy, strong people leadership, experience in leading diverse and cross functional teams
Strong interpersonal skills - the ability to build rapport and credibility quickly across functions
Strong negotiation skills with a proven track record in delivering commercial performance
Exceptional stakeholder management skills