Venue Manager OliOli

Executive Summary

OliOli opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli entails 6 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli comes from over 15 countries including France, Taiwan, Kenya, Germany, India, Sri Lanka, Philippines, South Africa, Mexico, Ghana, Algeria, Morocco, Kazakhstan, Pakistan, and Bangladesh. Find out more information about OliOli @ http://www.olioli.qa/ or http://www.instagram.com/oliolidoha .

The Venue Manager will be the brand ambassador for OliOli and will lead the day-to-day operations at OliOli Doha. Among other things, they will be responsible for (a) adhering to the OliOli brand standards and values (b) embedding OliOli Doha within the local community, and all aspects of guest engagement and satisfaction including actively leading/inspiring a team of ca. 40 professionals, (c) implementing the creative calendar (events, activations, camps, installations, and so on) provided by the corporate office, (d) contributing to a culture of flawless execution of guest experiences and continuous improvement, (e) overseeing the back-of-house functions including HR, Admin, Procurement, Finance, and Operations (f) taking ownership of the financial performance of the venue, including through providing leadership to the sales & marketing team (g) overseeing the facilities management including exhibits and (h) reporting to and collaborating with OliOli corporate office.

FOUNDERS BACKGROUND

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

KEY DUTIES & RESPONSIBILITIES

Guest Engagement / Satisfaction:

• Take full ownership of leading all aspects of guest engagement/satisfaction.
• Ensure that all children/guests visiting OliOli Doha have an awesome and memorable experience through a highly talented, effective, kind and committed frontline team. Ensure that OliOli Doha delivers the highest quality, world-class and memorable experiences to children and their families that is aligned with its developmental objectives.
• Establish OliOli Doha as the preferred venue for families to visit for children's play activities
• Articulate OliOli Dohas value proposition as an informal learning environment to local schools, nurseries, pedagogical experts and authorities leading to repeat visitation by educational institutions on a periodic basis.
• Guest feedback:

Accurately measure and respond to guest satisfaction on a periodic basis:

• Effectively collect information from guests to understand how they spend their time in the space and how we can improve that experience through (a) reviews (b) frontline team and (c) guest interactions.
• Spend time on the floor, particularly during special program implementation to understand guest feedback and address it as appropriate.
• Structured compilation and sharing of the guest feedback with colleagues to address the complaints raised and avoid similar problems in the future.

QUALIFICATIONS

The ideal candidate will be empathetic, kind, compassionate, and thoughtful, with substantive experience/insight in caring for children and visitors within organizations of a similar mold. She/he must have strong interpersonal and communications skills, be creative, self- directed, energetic, a team player, and have a relevant background for this position. The candidate must have strong and demonstrable leadership and management skills, the ability to build collaborative relationships, a track record of results, and a passion for working with kids.