Vendor Performance Senior Analyst Majid Al Futtaim

ROLE SUMMARY

• Manage and analyze large-scale performance data across 250+ vendors, ensuring visibility and control over service levels, costs, and delivery timelines.
• Conduct volumetric and trend analysis on key performance metrics
• Design, maintain, and automate executive dashboards and scorecards to provide senior management with clear, data-backed visibility into vendor performance and value delivery.
• Lead root cause analyses of vendor underperformance or service failures, collaborating with stakeholders to implement corrective and preventive actions.
• Partner with Procurement, Finance, Operations, and Legal teams to ensure that vendor performance supports cost efficiency, operational continuity, and compliance objectives.,
• Support the ongoing revision and recalibration of SLAs and KPIs to reflect evolving business needs and market dynamics.
• Drive continuous improvement initiatives by establishing volumetric benchmarks and developing performance models that forecast vendor capacity, quality, and responsiveness.
• Oversee performance compliance against SLAs, KPIs, and contractual obligations, ensuring accountability and transparency across all vendor categories.

REQUIREMENTS

• 5+ years of experience in vendor management, data analysis, or performance monitoring, preferably in a relevant industry.
• Bachelor s degree in business administration, Supply Chain Management, Procurement, or a related field.
• Strong analytical skills with proficiency in data analysis tools to track and report vendor performance.
• Solid understanding of vendor management best practices, SLAs, KPIs, and contract management processes.
• Detail-oriented with a focus on accuracy in data analysis, reporting, and identifying performance gaps.
• Strong communicator with the ability to collaborate across teams and manage vendor relationships effectively.