Unit Head, Business Process Controls ( UAE National ) Commercial Bank of Dubai

Job Purpose:

The Unit Head of Business Process Control will oversee the development, implementation, and maintenance of effective governance frameworks and control mechanisms to enhance operational efficiency and compliance. This role will lead a team devoted to ensuring that business processes align with organizational objectives and regulatory requirements, while fostering a culture of continuous improvement.

Principal Accountabilities:

Establish and maintain governance frameworks for business processes ensuring alignment with company strategies and regulatory requirements.

Review and refine governance policies and ensure consistent application across all PBG units.

Review of product/process Business Requirement Documents in achievement of Bank s goal of becoming Digital First.

Oversee the implementation & management of Complaints Disciplinary Action, 3rd Party Sales Mandatory Learning & other regulatory requirements for PBG

Review Audit findings for PBG units on case-to-case basis and send regular follow ups to ensure timely closure.

Exercise oversight in respect to all controls, processes, regulatory and compliance guidelines across all customer touch points in Personal Banking.

Responsible for preparation of management reports as and when required.

Engage actively with Compliance & AML Department to sort out and resolve issues related to policies and procedures and to ensure implementation of Bank s and Central Bank s rules and regulations.

Ensure timely communication to PBG units on any changes in policies, procedures and processes.

Manage Operational Risk related items, such as Incident reporting, RCSA creation, and Control Testing for Personal Banking Group.

Oversee the Training and development activities for all PBG staff to achieve an increase in Client Engagement.

People

Mentor, develop and manage the Business Process Control team; Lead and motivate them to abide by the CODE values of the Bank to achieve their KPIs, objective and career goals.

Mentor, develop and manage Tumoo7 staff to enable them to settle in, learn new tasks and achieve objectives.

", "order": 1}, {