Transmission Specialist Zain

Main Responsibilities & Duties

• Handle and optimize transmission infrastructure, including microwave, fiber, DWDM, and leased lines.
• Ensure sufficient transmission capacity to support network growth and service quality requirements.
• Handle planning, deployment, and maintenance of backbone, backhaul, and last-mile transmission networks.

Operations, SLAs & KPIs

• View day-to-day operations of transmission domains to ensure network stability, availability, and reliability.
• Define, monitor, and govern SLAs and KPIs related to service performance, incident response, and fault resolution.
• Ensure adherence to operational processes, preventive maintenance schedules, and escalation procedures.
• Drive continuous service improvement through root cause analysis, operational audits, and corrective action plans.

Vendor Management & Governance of Managed Services

• Support the management of relationships with equipment vendors and managed services partners to help ensure contractual commitments are met.
• Monitor day-to-day partner performance against SLAs, KPIs, and operational deliverables, and escalate issues as needed.
• Assist in conducting vendor performance reviews, tracking compliance requirements, and preparing reports to support accountability.
• Contribute to cost efficiency and service quality by following established vendor governance processes and supporting contract management activities.

Regulatory Compliance & Governance

• Ensure full compliance with national telecom regulatory requirements, standards, and licensing conditions.
• Maintain up-to-date knowledge of regulatory guidelines impacting transmission, and network operations.
• Prepare and submit required reports, audits, and documentation to regulatory authorities.
• Collaborate with internal teams and external regulators during audits, inspections, and compliance checks.
• Ensure all network activities (planning, deployment, operations) are aligned with legal and regulatory frameworks.

Telecom Landscape Overview

• Maintain an understanding of global and regional telecom trends, including transport network , 5G/6G backhaul readiness, and fiber technology deployment
• Anticipate market developments and regulatory shifts and align network operations to support long-term business growth.
• Contribute to corporate strategy by ensuring the network is prepared for future digital services, convergence, and new revenue streams.

Technology & Innovation

• Stay up to date with advancements in transmission network (MPLS, DWDM, SRv6,)
• Support network modernization initiatives, including IP migration and transport transformation.

Perform other relevant tasks as required.