Transit PMO Support

PayTech Group

Core Responsibilities and Accountabilities

• Responsible for overseeing and managing the implementation of multiple acceptance initiatives related to Transit digitization, in collaboration with partner ecosystems including banks, government bodies and internal teams.
• Will be the primary point-of-contact for end-to-end coordination and execution of the Transit digitization program.
• The Program Manager is expected to demonstrate deep technical knowledge of MPGS merchant onboarding, preferably with experience in Transit systems.
• The position holder will advocate and communicate the solution to the relevant stakeholders and incorporate operational model changes if necessary.
• The Program Manager will work closely with the technical teams, advisors, and acquiring cross-functional teams to coordinate launch of Transit acceptance.
• Facilitates project coordination and plans execution according to set timelines in collaboration with external vendors. Formulate and implement transaction migration strategy to ensure optimal utilization of digital platforms
• Provide full project management documentation and tracking timelines and deliverables for digital projects
• Liaise with service delivery partners and vendors (i.e. in-house partners and other service partners and vendors - payment processors, other providers, etc.)
• Review KPI reports; define and implement actions in cooperation with service vendors to improve service levels to increase or maintain customer satisfaction and to minimize operational risk.
• Have regular reviews with the business team, update them about major operational incidents and the status of operational risks
• Have good business acumen to spot and communicate new opportunities based on customer needs and industry trends.

Knowledge and Experience

• Minimum bachelors degree in a relevant field.
• Experience in portfolio analysis, card product development and LCM
• Experience creating and managing card portfolio with proven results
• Demonstrates knowledge of issuing regulatory requirements
• Stakeholder management and influencing skills for problem solving
• Change Management and Project management methodologies
• Ability to communicate efficiently with both business and technical/operational units at various organizational levels
• Exceptional project management, budget management, negotiation, interpersonal and organizational skills.

Mandatory Skills

• Fluent in Arabic and English