Telesales Agent - Arabic Speaking

Client of Talentmate

We are seeking a dynamic and self-motivated Telesales Agent who is fluent in Arabic to join our team. The ideal candidate will possess excellent communication and persuasion skills to effectively engage potential customers and convert leads into sales. Our company thrives on building strong customer relationships, and the Telesales Agent will play a crucial role in driving revenue growth through proactive sales techniques. This position requires someone who is confident speaking to a diverse range of customers and has a passion for achieving sales targets. If you are enthusiastic about sales and have a knack for connecting with people over the phone, this position offers the perfect opportunity to grow your career in a fast-paced environment.

Responsibilities

• Handle inbound and outbound sales calls to achieve sales targets consistently.
• Identify customer needs and offer suitable products or services via phone.
• Maintain a thorough understanding of products, services, and promotions to enhance sales tactics.
• Follow up on leads and conduct necessary research to tailor sales presentations.
• Resolve customer inquiries and concerns promptly to facilitate the sales process.
• Maintain accurate records of all sales and customer interactions in the CRM system.
• Provide exceptional customer service to enhance customer satisfaction and retention.
• Collaborate with marketing and sales teams to strategize on improving conversion rates.
• Analyze customer feedback and share insights to refine sales approaches.
• Participate in training sessions and sales meetings to improve selling skills and product knowledge.
• Adhere to company policies and sales guidelines to ensure ethical sales practices.
• Take initiative in generating leads and identify opportunities for process improvements.

Requirements

• Fluency in Arabic, both spoken and written, is mandatory for this role.
• Prior experience in a telesales or similar customer-facing role is preferred.
• Excellent communication skills with the ability to persuade and negotiate effectively.
• Capable of multitasking, managing priorities, and handling high call volumes.
• Proficient in using CRM software and other sales-related tools for record-keeping.
• High school diploma is required; a degree in sales or marketing is advantageous.
• Strong problem-solving skills with a proactive approach to addressing challenges.