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Experience
4 - 5 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Electronics/Telecomunication), Bachelor of Science(Electronics), Master of Technology/Engineering(Electronics/Telecommunication)
Nationality
Indian, Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a skilled Telephony Engineer with hands-on experience in Alcatel telephony systems. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of Alcatel telephony platforms, ensuring seamless communication infrastructure for the organization.
Key Responsibilities:
- Install, configure, and maintain Alcatel OmniPCX / OmniVista telephony systems and related infrastructure.
- Perform routine system monitoring, upgrades, and patch management.
- Troubleshoot and resolve telephony issues, ensuring minimum downtime.
- Manage call routing, extensions, voicemail, IVR, SIP trunks, and call center features.
- Work on integration of telephony with CRM, CTI, and other communication tools.
- Ensure system security, backup, and disaster recovery processes are followed.
- Provide L2/L3 support for escalated incidents and service requests.
- Prepare and maintain technical documentation, SOPs, and configuration records.
- Coordinate with vendors and OEM support for escalations and upgrades.
- Participate in telephony projects such as migrations, expansions, and new implementations.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
- 4–5 years of hands-on experience with Alcatel telephony systems (OmniPCX Enterprise, OmniVista, or equivalent).
- Strong knowledge of VoIP, SIP protocols, PBX administration, and call routing.
- Experience with troubleshooting Alcatel PBX, call center applications, IVR, and voicemail systems.
- Familiarity with LAN/WAN networking, QoS, and VoIP security best practices.
- Knowledge of integration with third-party applications (CRM, CTI, UC solutions).
- Good analytical and problem-solving skills with ability to work under pressure.
- Excellent communication and documentation skills.
Preferred Skills (Nice to Have):
- Alcatel-Lucent Enterprise certifications (OXE, OmniVista, or UC).
- Experience with multi-vendor telephony systems (Avaya, Cisco, Genesys, etc.).
- Basic scripting knowledge for automation and reporting.
- Exposure to cloud-based telephony/UC solutions
Employment Type
- Full Time
Department / Functional Area
Keywords
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Voxtron Middle East LLC
Voxtron headquartered in Belgium, is specialized in Customer Interaction Solutions such as Omni Channel Contact Centre, Self Service Applications(IVR), CRM, WFO , Social Media Marketing etc. Our solutions are sold worldwide in the last two decades into many verticals. We have amongst our clientele some of the leading financial institutions of Europe ‘n’ Asia. Some of the key areas of our expertise include: · Turn Key Projects · Multimedia contact center · Enterprise messaging solutions · Contact Center productivity enhancement tools, including CRM, Voice Logger, WFM etc. · System integration (Phoenix, Finnacle, HPS etc.) · IVR based tele-banking systems We’re also strategically partnered with industry leaders such as Enghouse Interactive, Verint (WFO), SAGE CRM etc whose solutions are seamlessly integrated within our platform to give end to end customer interaction solutions.
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Al quasis Ras Al-Khaimah, United Arab Emirates, 85502, Dubai, United Arab Emirates (UAE)