Telephone Operator

AccorHotel

Employer Active

Posted on 22 Sep

Experience

1 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

THE MISSION?

Answer & Shine: Handle all incoming calls promptly, professionally, and with that signature Mama energy.

Information Guru: Know our hotel, services, promos, and local hotspots inside out so every guest gets the right answer.

Request Wrangler: Process guest requests room service, maintenance, or special needs with speed and accuracy.

Message Maestro: Relay messages quickly and clearly to the right team member.

Problem-Solver Extraordinaire: Handle complaints or tricky situations calmly, escalating only when needed.

System Savvy: Operate calls, voicemails, wake-up services, and keep records in the PMS flawlessly.

Collaboration Champion: Work closely with all departments to ensure smooth, seamless service.

Clean & Tidy Pro: Keep your workstation organized and welcoming at all times.

Confidentiality Hero: Keep guest information secure, respecting privacy at every turn.

Mama Spirit Ambassador: Spread warmth, friendliness, and good vibes in every interaction.

Desired Candidate Profile

MADE FOR YOU? ONLY IF

You re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.

You re a people person: Friendly, approachable, and a natural at building connections.

Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.

You re a quick learner: New systems, procedures, or challenges? You re ready to adapt and excel.

You re a team player: Collaboration makes your world go round, and you re always ready to lend a hand.

Confidentiality is key: Guest information is safe in your capable hands.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Telephone Operator

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AccorHotel

Founded in 2008 by Serge Trigano and his sons J r mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000082845425-telephone-operator