Telephone Operator

Accor Group

Day-to-Day Tasks

* Handle all incoming internal and external calls, routing them accurately and professionally
* Respond to guest inquiries and provide information about hotel services and facilities
* Maintain high levels of courtesy and service, ensuring a positive guest impression
* Record wake-up call requests and execute them punctually
* Follow standard call-handling phrases and maintain polite conversation throughout
* Assist callers with messages when guests are unavailable, and deliver messages promptly
* Alert management to any issues or complaints received via phone
* Maintain updated telephone directories and event schedules in the system
* Follow emergency communication procedures for fire alarms and critical situations
* Record and voucher all long-distance and local calls accurately for guest billing
* Coordinate with the Front Office and other departments to ensure service continuity

Preferred Qualifications

* Previous experience in a telephone operator or guest service role, ideally in hospitality
* Excellent spoken English; additional languages are a plus
* Calm, clear, and polite communication style
* Ability to manage high call volumes while maintaining attention to detail
* Familiarity with guest relations standards and hotel switchboard systems
* Organized and punctual with a helpful, team-oriented attitude

What We Offer

* Be part of the world s only floating hotel and a heritage hospitality landmark
* Gain global exposure through the Accor network of 5,600+ properties
* Access exclusive employee benefits and learning programs via Accor Academies
* Work in a diverse, collaborative environment where guest service is a shared mission
* Career advancement opportunities within Dubai and internationally across Accor brands