Telephone Operator Kempinski Hotel

Posted 30+ days ago

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Experience

1 - 3 Years

Job Location

Beirut - Lebanon

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The job of Telephone Operator is executed satisfactorily when:

• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
• Telephone system is always well maintained.
• Telephone lists are up to date.

Education: Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management

Experience: Minimum of one year experience in a customer service oriented position.

Language: Local language excellent oral and written skills (as applicable)

English good oral and written skills

Competencies: Listening and oral skills
Listen attentively and speak clearly

Writing skills

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Self-confident
• Persuasive
• Ethical
• Quality oriented
• Well-presented

Desired Candidate Profile

Education: Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management

Experience: Minimum of one year experience in a customer service oriented position.

Language: Local language excellent oral and written skills (as applicable)

English good oral and written skills

Competencies: Listening and oral skills
Listen attentively and speak clearly

Writing skills

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Self-confident
• Persuasive
• Ethical
• Quality oriented
• Well-presented

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Telephone Operator

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