Telemarketing Officer

Client of HireLebanese.com

Serve as the first point of contact for clients via live chat, phone, and email.

Address inquiries quickly and effectively while ensuring a seamless client experience.

Provide technical guidance on our products, investment platforms, and account setup.

Onboard new clients, assisting them with initial documentation, platform walkthroughs, and investment eligibility.

Handle escalations, resolve complaints, and ensure follow-through on client issues.

Update internal systems and CRM tools with accurate client communication records and service data.

Uphold client confidentiality and adhere to company privacy policies at all times.

Identify and qualify potential leads from inbound channels and outreach efforts.

Conduct discovery calls with new prospects to understand needs, timelines, and interest level.

Support telesales initiatives by introducing company services and platforms to qualified leads.

Book demos or hand over leads to senior sales/investment advisors when appropriate.

Follow up on sales pipeline activity and maintain up-to-date records in CRM.

Coordinate and conduct platform demos, walkthroughs, and onboarding sessions.

Collaborate with the content team to create support materials, FAQs, and help articles.

Gather client feedback and usage insights to improve processes, services, and tools.

Participate in internal meetings, product updates, and workshops to stay informed on offerings and updates.

Proactively maintain relationships with existing clients to encourage product adoption and retention.