Technology Innovation & Data Supervisor Four Seasons Hotel

About the role

• Technology Innovation & Data Supervisor is Responsible for the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property.
• The role doesn`t provide an expat package.

What you will do

• Assist with user and system administration, including account management and access troubleshooting.
• Support various hotel applications such as Opera, Symphony, back office, sales, catering, and HR systems.
• Contribute to IT infrastructure data management and the provisioning of documentation.
• Provide assistance in the coordination and execution of IT projects.
• Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.
• Assist with server infrastructure management, performance monitoring, and OS upgrades.
• Provide system support services, including outage diagnosis, troubleshooting, and virus protection.
• Help uphold Four Seasons' core technology standards in all IT operations.
• Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales computer systems, are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include contribution to technology capital and operating budgets.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
• Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
• Provide system support services, including service outage diagnosis,
• Trouleshooting and restoration of service, virus protection management.
• Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the coordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications, including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Administer Lotus Notes, connection to global VPN, and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in the management of third-party vendors.
• Provide 24 / 7 support for mission-critical systems.
• Assist with network support and security of the Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Maintain updated hardware, software, and technology inventory by doing inventory tasks and processes.

What you bring

• 2-3 years of experience in the hospitality IT field, supervisor or assistant manager level.
• Speak and write Arabic and English fluently.
• Networking Skills & Knowledge (CISCO, Wireless, GPON) is a must.
• Operating System knowledge.
• Microsoft O365 administration skills.
• Security awareness.
• Data management and documentation skills.
• Clear and Open Communication.
• Adapt to various situations and inspire others.
• Build strong, positive relationships with guests, making them feel valued and welcomed.

Schedule & Hours:

• Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.Full-time.

Position: