Technician, Workstation
Safran Group
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Perform initial installation, update and repair of computer equipment (applications, hardware, telephony) and assist in getting started with installed equipment and software.
Install the applications (manually following procedures, or via teledistribution) according to a deployment plan and install the updates
Perform user testing and acceptance testing of IT equipment and monitor equipment performance.
Helping with the onboarding of installed equipment and software.
Manage the network-connected IT infrastructure in the CMDB, track stock movements, and ensure data accuracy and reliability.
Diagnose and resolve computer, network, messaging or telephony incidents, then document detailed and precise technical notes concerning each problem and the measures taken to resolve it.
Manage the ticket queue, ensuring all tickets are assigned, properly tracked, and processed according to SLAs.
Workplace safety: Check equipment compliance with standards and take the necessary steps to bring it into compliance. And keep management informed of any identified problems or risks.
Carry out local infrastructure/network actions at the request of central teams.
Working closely with other IT service centers to deploy group projects and solutions.
Desired Candidate Profile
You have a Bac +2/3 diploma with an IT component and have initial experience of over 3 years in maintenance and user support (maintenance, support, integration)
You have skills in information systems, ITIL culture, and a mastery of the network environment and Windows workstation.
You are independent, rigorous, organized, proactive, possess excellent interpersonal skills, and have a good level of French and English.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- IT Software
Keywords
- Technician
- Workstation
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Safran Group
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.
https://www.safran-group.com/jobs/morocco/temara/technicienne-poste-travail-fh-164720