Technician Helpdesk H/F

University of Rabat

Posted on 4 Sep

Experience

2 - 7 Years

Job Location

Rabat - Morocco

Education

Diploma(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Helpdesk Technician's mission is to assist end users in resolving hardware and software technical problems, diagnose breakdowns, intervene directly on hardware and software, and ensure the continuity of IT and audiovisual services. He also participates in the preparation and technical support of events organized by UIR.

Reporting to the IT and Helpdesk Manager, your missions will be:

Problem Solving

  • Ensure the technical follow-up of incidents and interventions on the computer park.
  • Troubleshoot workstations locally and remotely.
  • Install and configure new computer hardware.
  • Participate in the annual hardware inventory.
  • Analyze problems and resolve them or escalate them according to internal procedures.
  • Intervene on hardware and software failures.

Prevention & Anticipation

  • Detect malfunctions and replace defective components.
  • Ensure data security (antivirus, backups).
  • Ensure the sustainability of the computer system through preventive actions.
  • Participate in the installation and commissioning of equipment.

Assistance and Advice

  • Assist, advise and train users on computer tools.
  • Write user guides and simplified procedures.

Audiovisual and Event Support

  • Provide technical support for audiovisual equipment in classrooms and amphitheaters.
  • Prepare and install audiovisual equipment for events organized by UIR (Open Days, Job Fair, graduation ceremonies, conferences...).
  • Provide technical assistance during events to ensure their smooth running.

Desired Candidate Profile

Profile sought:

  • Bac +2 minimum in computer science, systems and networks or equivalent.
  • Minimum 2 years of experience in a similar position.

Technical Skills:

  • Mastery of Windows and macOS operating systems.
  • Good knowledge of office suites (Microsoft 365, ...).
  • Knowledge of hardware components (RAM, disks, cards...).
  • Ability to deal with basic security issues (antivirus, updates).
  • Use of remote control tools.
  • Knowledge of support and park management procedures.

Transverse Skills:

  • Autonomy, rigor and analytical mind.
  • Good interpersonal skills and ability to vulgarize technical aspects.
  • Sense of service and confidentiality.
  • Ability to work in a team and manage priorities.

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technician Helpdesk H/F

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University of Rabat

Born from the desire to respond to the economic, political and social challenges of Morocco and Africa, the International University of Rabat (UIR) is the first private-managed public university under contract with the Moroccan state. Founded in 2010, it has become, since its first years of existence, a model of an innovative establishment in line with the best international standards in the field of Higher Education and Research.

With more than 8,500 students and participants in continuing education, UIR offers a multidisciplinary training offer that covers the fields of Engineering, Architecture, Health Sciences, Human and Social Sciences, Management .... In terms of continuing education, UIR supports public and private institutions in strengthening the capacities of their teams with diversified programs of Executive masters, licenses, certificates that cover the sectoral strategies driven by Morocco.

Research and innovation also constitute a major axis of the University's strategy, which is expressed both around academic publications, applied research and an active R&D policy with nearly 540 patents filed, including 100 internationally, which ranks it as the 1st university in Morocco and Africa, in terms of patent filing (source OMPIC).

Young, dynamic, citizen, our university, which benefits from growing attractiveness and recognized innovation capacity, is today launching an ambitious development program to reach 41,000 students by 2040.

Read More

https://uir-recrutement.ma/emplois/administratif-fr/679-technicien-helpdesk-fr/

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