Technical Support Specialist

SWATX

Posted on 8 Sep

Experience

1 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat).

  • Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner.
  • Documenting support interactions and maintaining records of issues and resolutions.
  • Assisting in the development and improvement of support processes and documentation.
  • Collaborating with product development teams to report recurring problems and suggesting enhancements.
  • Providing training to users on product features and functionalities.
  • Staying up-to-date with product updates and technical specifications to provide informed support.

Desired Candidate Profile

Qualifications:

  • Proven experience as a Technical Support Specialist or in a similar role.
  • Strong knowledge of computer systems, software applications, and hardware components.
  • Excellent problem-solving skills and the ability to troubleshoot complex issues.
  • Outstanding communication skills, both verbal and written, with a customer-centric attitude.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Familiarity with ticketing systems and remote access tools is a plus.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Specialist

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SWATX

https://apply.workable.com/swatx/j/CFF08F9978/

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