Technical Support Specialist

Jobs for Humanity

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Beirut - Lebanon

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

The role of a Technical Support Specialist is critical in our organization as they serve as the first point of contact for our customers who are experiencing technical issues related to our products or services.

Job Purpose

The main purpose of this role is to assist customers in resolving technical issues, to provide them a smooth user experience. This includes diagnosing the problem, providing solutions, and guiding users through troubleshooting steps.

Job Duties and Responsibilities
  • Assist customers in resolving technical issues related to our products or services
  • Ensure the smooth user experience by diagnosing problems and providing immediate solutions
  • Guide users through troubleshooting steps effectively
  • Demonstrate strong problem-solving abilities and effective communication
  • Maintain customer satisfaction by addressing their concerns with patience and empathy

Desired Candidate Profile

Qualifications

Required Qualifications
  • Experience in a similar technical support role
  • Strong problem-solving abilities
  • Excellent communication skills
  • Solid understanding of the technology or software being supported
  • Ability to guide users through troubleshooting steps effectively
  • Patience and empathy when working with customers
  • Experience in diagnosing problems and providing solutions
  • Demonstrated customer service skills

Company Industry

  • NGO
  • Social Services
  • Community Services
  • Non-Profit

Department / Functional Area

  • Engineering

Keywords

  • Technical Support Specialist

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Jobs for Humanity

Company Description

Jobs for Humanity is partnering with Cloud Ascent to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Cloud Ascent

https://jobs.smartrecruiters.com/JobsForHumanity/744000076804945-technical-support-specialist

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