Technical Support / NOC Agent
Cloud S P
Employer Active
Posted on 30 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical support for ISP customers (L2/L3 troubleshooting).
Configure and manage Mikrotik routers, firewalls, and VPNs.
Monitor and maintain network performance, uptime, and security.
Troubleshoot connectivity issues (routing, switching, firewall policies, QoS, DNS, etc.).
Administer Linux-based servers (web, DNS, email, monitoring tools).
Perform proactive monitoring using tools such as PRTG, Zabbix, or similar.
Escalate unresolved issues to senior engineers and coordinate incident resolution.
Document procedures, incidents, and solutions in the knowledge base.
Desired Candidate Profile
Experience with Mikrotik RouterOS (configuration, firewall, routing, VPN).
Strong knowledge of Linux systems administration.
Good understanding of TCP/IP, BGP, OSPF, VLANs, DNS, DHCP, NAT.
Familiarity with monitoring and ticketing systems.
Strong problem-solving and analytical skills.
Good communication skills and ability to work under pressure.
Bachelor s degree in Computer Science, IT, or related field is a plus.
Relevant certifications (MTCNA, MTCRE, LinuX+, CCNA) are an advantage.
Company Industry
- IT - Software Services
Department / Functional Area
- Engineering
Keywords
- Technical Support / NOC Agent
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