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Experience
3 - 5 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Provide technical support for telecom & IP network systems during rollout and operations.
Troubleshoot and resolve network faults (RAN, Core, Transmission, IP/MPLS, Fiber).
Assist site engineers with remote guidance during installation, configuration, and integration.
Respond to customer/vendor technical issues and track them until resolution (ticketing system).
Coordinate with NOC, vendors (Huawei, Ericsson, Nokia, ZTE), and operators (STC,Zain).
Perform health checks, log analysis, and remote diagnostics.
Support software upgrades, patches, and configuration changes.
Document solutions, issue trackers, and knowledge base articles.
Escalate complex issues to vendor TAC (Technical Assistance Center) when required.
Ensure compliance with SLA commitments, CITC regulations, and operator QA/QC standards.
Required Technical Skills (Saudi Market Focus):
Mobile & Core Networks:
Understanding of 2G / 3G / 4G LTE and basic knowledge of 5G NR.
Familiarity with RAN alarms, KPIs, and performance parameters.
Basic Core Network concepts (MSC, SGSN, EPC, IMS).
Experience using OSS/NMS platforms (Huawei U2020, Ericsson ENM, Nokia NetAct).
Transmission & Fiber:
Microwave link troubleshooting (Ericsson Minilink, Huawei RTN, Nokia MW).
IP Transmission knowledge: PDH, SDH, Ethernet/IP/MPLS.
Fiber optic basics: splicing, OTDR test interpretation, OSP/ISP fault analysis.
Networking & Tools:
Strong understanding of TCP/IP, VLANs, Routing & Switching (Cisco, Huawei, Juniper).
Familiarity with CCNA/HCIA-level concepts.
Familiarity with tools like Wireshark, Spectrum Analyzer, Site Master, OTDR.
Experience with ticketing systems (Remedy, ServiceNow, Jira, etc.).
Compliance & Standards:
Awareness of Saudi telecom regulations (CITC).
Knowledge of ITIL processes (Incident, Problem, Change Management).
Provide technical support for telecom & IP network systems during rollout and operations.
Troubleshoot and resolve network faults (RAN, Core, Transmission, IP/MPLS, Fiber).
Assist site engineers with remote guidance during installation, configuration, and integration.
Respond to customer/vendor technical issues and track them until resolution (ticketing system).
Coordinate with NOC, vendors (Huawei, Ericsson, Nokia, ZTE), and operators (STC,Zain).
Perform health checks, log analysis, and remote diagnostics.
Support software upgrades, patches, and configuration changes.
Document solutions, issue trackers, and knowledge base articles.
Escalate complex issues to vendor TAC (Technical Assistance Center) when required.
Ensure compliance with SLA commitments, CITC regulations, and operator QA/QC standards.
Required Technical Skills (Saudi Market Focus):
Mobile & Core Networks:
Understanding of 2G / 3G / 4G LTE and basic knowledge of 5G NR.
Familiarity with RAN alarms, KPIs, and performance parameters.
Basic Core Network concepts (MSC, SGSN, EPC, IMS).
Experience using OSS/NMS platforms (Huawei U2020, Ericsson ENM, Nokia NetAct).
Transmission & Fiber:
Microwave link troubleshooting (Ericsson Minilink, Huawei RTN, Nokia MW).
IP Transmission knowledge: PDH, SDH, Ethernet/IP/MPLS.
Fiber optic basics: splicing, OTDR test interpretation, OSP/ISP fault analysis.
Networking & Tools:
Strong understanding of TCP/IP, VLANs, Routing & Switching (Cisco, Huawei, Juniper).
Familiarity with CCNA/HCIA-level concepts.
Familiarity with tools like Wireshark, Spectrum Analyzer, Site Master, OTDR.
Experience with ticketing systems (Remedy, ServiceNow, Jira, etc.).
Compliance & Standards:
Awareness of Saudi telecom regulations (CITC).
Knowledge of ITIL processes (Incident, Problem, Change Management).
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Engineering
Keywords
- Technical Support Engineer
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