Technical Support Engineer

Ultimate Solutions Egypt

Employer Active

Posted 7 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Troubleshooting and Support:

  • Diagnose and resolve technical issues related to software, hardware, and network connectivity.

System and Application Testing:

  • Perform routine testing and evaluation of systems and applications to ensure proper functionality, identify potential issues, and improve overall operational efficiency.

Customer Interaction:

  • Respond to customer inquiries via phone, email, chat, or remote access tools, providing step-by-step solutions while maintaining a positive and professional demeanor.

Technical Documentation:

  • Document customer interactions, issues, and resolutions using help desk or ticketing systems.

Collaboration:

  • Work closely with cross-functional teams to address escalated issues and contribute to product improvement initiatives.

Desired Candidate Profile

  • Bachelor s degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in technical support, preferably within ERP systems or enterprise software.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Ability to work effectively in an office-based, fast-paced environment.
  • Familiarity with databases, networking, and operating systems.
  • Customer-oriented mindset with a focus on delivering quality service.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience with ticketing systems and remote support tools.
  • Willingness to continuously learn and adapt to new technologies.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Engineer

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Ultimate Solutions Egypt

https://wuzzuf.net/jobs/p/o0sjgy730h5r-technical-support-engineer-ultimate-solutions-egypt-giza-egypt