Technical Support Engineer
Midis Group
Employer Active
Posted 16 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Duties and Responsibilities
- Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client s requirements and needs
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Assist in the presentation of effective POC/demo to partners/end users
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Education
Bachelor s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
Desired Candidate Profile
Bachelor s degree in Computer Science or any other related field
At least 3 years of relevant experience
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Support Engineer
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