Technical Support Engineer

SEG Electronics GmbH

Key Responsibilities:

• Global customer support for technical product inquiries (via Deskpro / phone / e-mail)
• Consulting, application support, troubleshooting, and fault analysis
• Commissioning support and technical services
• Conducting product training sessions for account managers, sales and channel partners, and customers (national and international, on-site and online), including the preparation of training materials
• Supporting sales managers and partners with technical input and suggestions using existing products
• Creating product and market information for sales partners
• Collecting and maintaining regional market data through customer visits, market research, and industry events
• Identifying product improvements to benefit customers
• Internal logistics coordination during product launches
• Preparing technical applications, product comparisons, and short explanatory videos
• Supporting tender specifications and bid preparation (AVL)
• Customer visits with sales for product presentations and project discussions
• Participation in trade fairs, conferences, and seminars
• Testing protection devices and project setups, device configuration based on customer data, and retrofit project configurations (SL-HPT4)
• Providing information and support for external communications and marketing in respective markets
• Handling inquiries from potential customers
• Contributing to marketing planning and supporting special product strategies

Qualifications:

• Technical university degree or equivalent professional experience
• Solid knowledge of engineering fundamentals
• General understanding of electronic control systems
• Strong interpersonal and communication skills
• Self-motivated and results-oriented
• Basic experience in presenting and conducting demonstrations
• Proficient computer skills (Word, Excel, PowerPoint, etc.)
• Fluent English skills (C1 level), German is an advantage