Technical Support Engineer

Midis Group

Main Duties and Responsibilities

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client s requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and escalate issues if needed

Position Requirements

Experience

• Deep knowledge of VMware products (e.g., vSphere, NSX, vSAN, VCF, VCD) and experience in troubleshooting and resolving complex technical issues.
• Hands on experience on VMware products.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• A strong customer-oriented mindset with a focus on delivering high-quality support services.
• Ability to work effectively as part of a team and mentor junior team members.