Technical Sales Engineer

Atlantic international c...

Job Description

Roles & Responsibilities

Desired Candidate Profile

• Searches and discovers market opportunities, prospecting promising customers and communicating to arrange for a meeting with decision-makers.
• Establishes, develops, and maintains positive business and customer relationships
• Expedites the resolution of customer problems and complaints to maximize satisfaction
• Collects all necessary information to evaluate the target customers requirements including application technical information, current challenges facing the customer, current supplier from competition, and customer s financial situation.
• Provides up-to-date market information such as competition information (products, prices, services, new technology, etc. ), new business opportunities, threats to existing company s business, etc.
• Reaches out to customer leads through calls, and surveys.
• Negotiates tender and contract terms.
• Close sales deals successfully through effective negotiation and close follow-up to translate customers inquiries into purchase orders.
• Closely follow up on customers payment and collection activities to ensure prompt customer payment and reduce the company s credit amounts.
  Promptly and accurately conveying customer complaints to the company for investigation and taking the necessary action.
• Records and maintains customer contact data.
• Supports marketing by attending trade shows, conferences, and other marketing activities.
• Offers after-sales support services, providing pre-sales technical assistance and product education.
• Liaises with other members of the sales team and other technical experts.
• Be prepared to attend customer kick-off meetings as and when required.
• Conducts technical sales presentations to customers as and when necessary, showing how our products meet their needs.
• Documents key findings, progress, insights, and pipeline velocity in CRM.
• Meets the required Key Performance Indicators.
• Use your technical acumen to provide solution-based sales.
• Provide appropriate and timely reporting of activity and achievements to various levels of management, as required.