Technical Presales Engineer

Zen Interactive Technologies

1. Provide pre-sales technical support to colleagues requiring assistance with equipment, hardware or service configurations and functionality. When required liaise directly with customers or prospective customers in relation to the same.
2. Perform a technical role in the review and response of RFP/RFI documents.
3. Conduct Technical Demo s for the offered Products and Services to Customers.
4. Writes technical specifications and make appropriate recommendations.
5. Attend customer meetings in order to deliver technical content and presentations.
6. As and when required perform proof of concept installations for customer.
7. Conduct, review and document site surveys and Customer prerequisites.
8. Be an escalation point for project manager s and installation engineers of previously done projects.
9. Have an advanced understanding of how Technically voice and data communication equipment, hardware and services work.
10. Participate in the Technical Handover of project from the Implementation team to the Customers. This will involve the creation of documentation to include all elements of the Project/ Amendments.
11. Establish and maintain effective interpersonal relationships with those contacted during the course of work.
12. Conducting User Training for End Customer as part of User Training and Handover of Projects.
13. Responsible to Create, Amend and Maintain Documentation for all Projects as well as Operational Elements for the Organization.
14. At times it may be necessary to provide the relevant training on the use and functionality of hardware, equipment, and services to customers and other relevant third parties.
14. Complete required training for the post and strive to meet other development objectives.
15. Responsible (if applicable) for maintaining any technical or professional qualifications required for the post.
16. Working as a Technical Support Engineer for Infrastructure Solutions
17. Creating website pages for particular vendors e.g. 3CX, etc.
18. Creating BOQ s, Cost sheets and Quotations, Sales Order in excel for partners and Customers.
19. Provide demo s, POC s and Technical Training for Infrastructure Solutions e.g.: , 3CX etc.
20. Infrastructure Solutions integration with third-party phones.
21. Carry out quality assurance tests to discover errors and optimize usability.
22. Perform any other / or additional duties as per the needs of the business.