Technical Lead Consultant

Midis Group

Main Duties and Responsibilities

• Determine project requirements, assign deliverables and develop work schedules for the team
• Liaise with team members, management and clients on a regular basis to ensure projects are completed according to standard and timetables
• Understand customers requirements and propose necessary actions and solutions
• Handle the development process of technical specifications related to the company solutions
• Design, configure and implement solutions provided to clients
• Implement software solutions recommending enhancements to systems and services while solving clients complaints and inquiries
• Ensure that appropriate testing is being conducted with the client on the implemented solution
• Ensure a proper documentation including implementation, design, best practices and necessary documents
• Follow up on appropriate post implementation support for the implemented solution during the stabilization period
• Identify valuable information for new sales and services opportunities while working with the client's team
• Guarantee the delivery of technical trainings to clients
• Issue progress reports, analyze risks and propose recommendations accordingly

Talent Development

• Lead and coach the team cultivating empowerment and ownership
• Develop capabilities and secure a solid succession plan
• Conduct regular performance reviews, identify training needs and oversee development plans