Technical IT Support

EURL SMART SOLUTION PROVIDER

• Provide level 1 and 2 technical support (remote and on-site)
• Diagnose and resolve IT incidents (workstations, printers, network, etc.)
• Manage tickets via our RMM platform
• Install, configure and maintain computer equipment (Windows, servers, NAS, routers)
• Participate in system monitoring and failure prevention
• Supporting users and offering tailored solutions
• Document interventions and follow internal procedures

Comp tences techniques :

• Ma trise de Windows 10/11, Windows Server (AD, DNS, GPO, RDS)
• Solid understanding of networking (DHCP, VPN, routing, Wi-Fi, firewalls)
• Knowledge of cybersecurity (antivirus, backups, MFA)

Soft skills :

• Good interpersonal skills and a strong sense of customer service
• Autonomy, rigor and responsiveness
• Ability to manage priorities and work in a team
• Formation et exp rience :
• Desired experience: Minimum 2 years in a similar position

One more thing:

• Certifications Microsoft, Cisco, ITIL, etc.