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Vacancy
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Job Description
Roles & Responsibilities
What you will do
- Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
- Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
- Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
- Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation
- Co-ordinate the resources required to deliver the service to the allocated customer(s)
- Assuring and improving high quality of CSS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
- Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
- Assisting in the renewal of CSS contracts and contributing to pre-sales activities
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
- Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
- Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects CSS requirements.
Desired Candidate Profile
What we are looking for
- 10+ years IT project management experience, in B2B environments
- PRINCE2 / PMP and standard ITIL Certification is desirable
- Strong interpersonal skills, good communicator
- Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
- Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience
- Proven track record of building strategic relationships and delivering high levels of customer service
- Proven day-to-day service delivery experience, this should be in current role
- Previous experience of working in a virtual team, and taking the lead role for that team
Company Industry
Department / Functional Area
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Oracle
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https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/309211