Technical Account Manager (Abu Dhabi)

Confidential Company

Responsible for all sales activities pertaining their personal accounts and/or their local designated team’s activities and management– this is inclusive of developing bids and integrated solutions, in collaboration with technical PM’s & Presales department. Presents to clients proposed solutions and manages clients’ expectations and requirements. Manage key accounts and develop them.

• Manages sales account personnel, monitoring their activities, providing support & guidance when needed.
• Participates in sales calls with colleagues when needed
• Develops technical design and commercial pricing
• Suggests discounts, margins, & presentations of the presales team, and provide guidance on the same when needed
• Keeps records and organize reporting back the director on all presales activities
• Provides strategic feedback & input on presales activities
• Organizes the presales team leaves & vacations in coordination with HR department
• Monitors & develop their own team
• Coordinates & provide data on training requirements for their teams
• Coordinate with other departments on ongoing projects, bids, troubleshooting & any activity that might require his/her input
• Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
• Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
• Opens new accounts & establishes relationships with clients & suppliers
• System design based on client’s requirements – the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements – that include power, mechanical and electrical requirements for the project execution.
• Commercial aspects of each project covering – production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,…
• Technical submittal of the solution in the form of technical and commercial bid/proposal
• Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
• Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
• Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
• Assists Auto-cad section in preparing final solution drawings
• Supports in any required business development with potential or repeat clients
• Manage key accounts and advise on their approach strategy.
• Provide feedback on the general performance of inside key accounts
• Advise and implement action steps to maintain relationships and retain sales growth in key accounts