Tech Sales Support Eng.

Manufacturing Commercial Vehicles (MCV)

The Technical Sales Support Engineer is responsible for providing comprehensive technical support to the sales team and external bodybuilders for both Mercedes-Benz and Chinese trucks and vans. The role ensures that vehicle configurations meet customer and technical requirements, supporting the sales cycle from inquiry to order finalization. The engineer plays a key role in technical specification development, order validation, and coordination of vehicle customization, contributing directly to increased sales effectiveness and operational efficiency.

• Provide technical support to the Sales Team for both Mercedes-Benz and Chinese trucks and vans to help secure market opportunities and drive higher sales.
• Investigate sales inquiries by studying customer requirements, configuring the appropriate vehicle specifications, and delivering tailored technical offers, detailed data sheets, and vehicle drawings post-spec finalization.
• Support bodybuilders by providing technical clarification and guidance to ensure proper vehicle integration with body applications.
• Review and confirm all customer purchase orders to ensure technical and logistical alignment with the agreed sales configurations.
• Print and verify semi-final vehicle specifications before production and share them with the Sales Team for confirmation.
• Issue and maintain a weekly order status report to track progress, highlight delays, and ensure timely delivery of vehicles.
• Coordinate with engineering, production, and logistics departments to ensure vehicle orders are executed correctly and on schedule.
• Stay current with updates to product specifications, vehicle technologies, and regulatory standards affecting MB and Chinese commercial vehicles.
• Contribute to the development of technical documentation and support tools to improve sales efficiency and customer communication.