Team Manager

Loro Piana

Job ResponsibilitiesThe Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.Responsibilities:SalesReflects the Company image in terms of standing and ensures that the team is aligned as wellIs responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibilityIs responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management teamIs responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store ManagerIs responsible for keeping the department organized and tidy, according to the Loro Piana standardsClient management and CRMKeeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clientsGuarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro PianaEnsures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand imageTeam managementSupports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales teamSupervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellenceAssist management in mentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance appEstablishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluationsRealizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workloadEnsures that the team under his/her responsibility respects all the internal proceduresProductEnsures that the image of the reference department and the product cure are always aligned to the Brand DNAEnsures that the team of his/her department is always sensitive regarding product management and its careWorks closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow moversProvides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her departmentVisualIs responsible for keeping the department displays neat and for overseeing the product rotationPromptly informs the Store Management team and the VM Specialist about displays and windows impact on salesProfileRelevant previous work experience in a luxury boutiqueAligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skillsPassion and high motivation for Loro Piana products and BrandDeep knowledge of the clothing and accessorize in luxuryStrong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferredFluent English, both spoken and written; other languages are a plusAdditional InformationStockOptimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employeeAnalyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team