Team Leader, Sales Desk Associates London Stock Exchange Group

Manage a team of individuals fulfilling client administrative tasks.

Act a managerial liaison between account management and customer operations teams.

Drive an environment for internal lead generation.

Know required information about the industry, domain, and target personas.

Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.

Possess a deep understanding of the range of client business environment and challenges in their territory.

Review critical metrics and pipeline hygiene for the account portfolio of the team.

Blocking issue point for relationship managers enabling team to support with variety of accounts.

Be well versed in all sales situations and the overall sales cycle.

Own the customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.

Interact with industry peers with finesse; leveraging jargon and relevant industry acronyms

Fostering team growth and learning.

Adhere to financial controls and policies, managing third-party data responsibly.

Engage in dialogue about system and process improvements.

Demonstrate solid understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.

Resolve inquiries effectively, performing thorough analyses to address root causes.

Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.

Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.