Team Leader
A3malouna.com
Posted on 12 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Supervise daily operations of the customer support team.
Monitor team performance and ensure targets are met.
Provide coaching and training to team members.
Handle escalated customer complaints.
Generate reports on team performance and process improvements.
Required Skills:
Leadership and team management skills.
Strong problem-solving and decision-making abilities.
Excellent communication and motivational skills.
Ability to analyze performance data and implement improvements.
Experience with CRM and workforce management tools.
Desired Candidate Profile
Responsible for managing a team of customer service representatives or technical support agents. Ensure the team meets performance targets and provides high-quality service.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Team Leader
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A3malouna.com
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