Team Leader, Export & Commodities Commercial Bank of Dubai

The job holder is required to manage day to day operations of the department, lead the development of appropriate processes, policies and procedures in the outsourcing perspective. Ensure effective interaction with BPO team and Onshore staff to achieve effectiveness in the Department s functioning.

• Manage day to day operations of Exports related activities efficiently; ensure that the Customers are provided with quality service in line with published SLAs / TAT
• Provide necessary guidance and advice to Outsourced Team (WNS) ensuring Seamless processing of Trade Transactions
• Proactively manage all issues related to housekeeping, internal audit, fraud, TBML, Compliance and internal controls maintaining end to end ownership.

JOB RESPONSIBILITIES

• Coordinate with offshore team to ensure seamless functioning of Trade Finance Operations enabling timely completion of all transactions maintaining SLA & TAT maintaining end to end ownership.
• Interact consistently with the following teams on matters related to Trade Finance Operations:
• Institutional /Corporate Team, Business / Service Delivery Teams., Branch RMs, Islamic Trade team, FI.
• Coordinate with various departments of CBD IT department, FI, FC and Treasury in achieving immediate remedy for issues related to Exports Transaction processing.
• To ensure that the Bank s laid down policies and procedures and local/international regulations are always being adhered to
• Take custody of original documents, conduct physical balancing and proper housekeeping of all records.
• Reconciliation of incoming and outgoing SWIFT messages - Ensure completion of activity by outsourced team against above on daily basis and take prompt actions for differences if any
• SLA & TAT - Monitor and ensure that All Customer requests are processed on the same day and thereby Customers receive efficient and quality service
• Exercise caution to eliminate all sorts of risks due to BPO report and seek immediate remedy for issues if any.
• Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur.
• Handle relatively complex issues and review drafts of transactions as and when referred by customer service / outsourced team.
• Export transactions on behalf of correspondent Bank (Bank Risk)